Chăm sóc khách hàng thời đại số cùng Mobile App

Các nghiên cứu gần đây đều chỉ ra rằng, người sử dụng di động dành 90% thời gian mở máy cho các ứng dụng so với việc truy cập trang web. So với website, chăm sóc khách hàng qua Mobile app ngày càng được ưa chuộng với các ưu thế vượt trội:

Tăng sự yêu thích và trung thành với thương hiệu.

Dựa trên sở thích, địa điểm, hành vi mua hàng, App điện thoại giúp doanh nghiệp dễ dàng tạo ưu đãi cá nhân hóa, thỏa mãn mọi nhu cầu, sở thích của từng đối tượng khách hàng. Từ đó tăng sự yêu thích và trung thành của khách hàng với thương hiệu.

Tăng tỉ lệ tiếp cận:

Theo MailChimp, tỷ lệ mở email trung bình là khoảng 21%, so với 70% tỷ lệ mở push notification trên thiết bị di động. Thông qua push notification, thông báo hiển thị trực tiếp ngay trên màn hình điện thoại mà không cần thêm bất kỳ thao tác nào khác.

Tăng trải nghiệm và đơn giản hóa mọi thao tác

Nhờ sự nhỏ gọn, tiện lợi của smart phone cùng các tính năng định vị, camera, tạo cuộc gọi,… Ứng dụng Mobile giúp đơn giản hóa mọi trải nghiệm và thao tác của khách hàng, từ booking, tích điểm, thanh toán, phản hồi.

Khẳng định cá tính doanh nghiệp:

App Moblie giúp doanh nghiệp nâng cấp bộ nhận diện thương hiệu với giao diện app chuyên nghiệp và bắt mắt, vừa giúp giảm chi phí marketing vừa khẳng định cá tính doanh nghiệp.
Thay đổi trải nghiệm khách hàng – cách thay đổi doanh số nhanh chóng nhất!
 
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